Worst Road side assistance from ICICI Lombard covered in the motor Policy

I would like to share an unpleasant experience with ICICI Lombard general insurance. My motor vehicle policy insurer is ICICI lombard from last 3 years. I have never claimed on my policy even once. So to be honest only one can test the credibility of an insurer when you claim for the first time. Now coming back to my unpleasant experience on roadside assistance- Yesterday My car broke down inside the campus of Aditya world city, GH-18, Shahpur, Bamheta,, National Highway 24, Pandav Nagar, Ghaziabad, Uttar Pradesh 201002. I requested roadside assistance at 3.20 PM, from 3.20 PM to 6 PM I have almost called up their customer support 5 times and everytime I got an answer that the mechanic is out and we are arranging in 10 mins, 10 mins turned into 3 hours and nobody turned up, later with a great difficulty I could find a local service guy who assisted. 

This is the poorest service from ICICI Lombard.... As I said you only know about the services of a service provider when a real incident takes place, It was very unpleasant, mostly their customer support team guys were not able to handle such cases, seems like the tele-calling team is from Hydrabad. 

My ticket number was #5995

Company Name : ICICI Lombard General Insurance| Title : Insurance|Date : May 19,2019

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